When booking you are accepting the Terms and Conditions of Heartland Travel detailed below. Scottish Law and Custom is implied when a booking is made.
Refunds Policy for tours,
Up to 21 full days prior to departure there will be a 90% refund. Within 21 days - no refund applies. If you wish to change tour dates, we will endeavour to accommodate your requirement.
It is your responsibility to ensure that you arrive in good time for the departure. Heartland Travel cannot delay departures for late arrivals however we will always assist you, where possible, to join the tour at a later stage. In this instance, any additional costs will be incurred by the passenger and not Heartland Travel.
Please limit your luggage to a small suitcase, maximum weight 15kg per person. We reserve the right not to carry luggage that we believe to be overweight.
Your booking does NOT include accommodation, meals, refreshments, ferry crossings or entry fees to visitor attractions
The minimum age for our scheduled tours is 5 years old. Passengers under 18 years must be accompanied by an adult.
We do not store your personal and financial information or share it with anyone.
Personal travel insurance is not included in the price of the tour. If desired, personal travel insurance should be organised independently.
Note for overnight tours
Accommodation is automatically reserved for you whilst on tour. You just pay on arrival.
Full payment for the tour must be received in order to confirm a booking.
Force Majeure – Heartland Travel does not accept liability for any event which is outwith our control. Such events may include (but are not limited to) war or threat of war, terrorist activity or the threat of terrorist activity, civil commotion or riot, disease, epidemic, pandemic, quarantine, any action taken by a governmental or public authority, industrial disputes, collapse of buildings, fire, explosion or accident, traffic or road conditions or road closures, technical or mechanical breakdown, adverse weather conditions, natural disasters and all similar events or circumstances.
Complaints – any complaints should be initially directed to your driver/guide who will make every effort to resolve the problem. In the event that a complaint cannot be resolved on the day of the tour then it should be made in writing to email@example.com
Alterations to itineraries – we reserve the right to change tour itineraries due to weather, availability of attractions, roadworks or any other situation beyond our control. Refunds will not be offered in these circumstances.